Delivery Schedule

Calysta aims to deliver the shipments in 7 to 21 working days, subject to the availability (Refer to product Availability’ section) of the products in the showrooms or at a warehouse or the factory. There may be some delays which may take more than 7 to 21 working days to procure or to design. In such cases, the customer will be promptly communicated and made aware of the situation. The delivery guarantee is subject to the terms and conditions of the shipping agent or the courier company.

Any inaccuracy in the name or address or inconsistency of the recipient’s presence during delivery shall result in the non-delivery of the product. The estimated duration for delivery indicated in the Terms and Conditions commence from the date of dispatch and is for guidance purposes only and may vary invariably. The order will be processed for shipping only after the credit/debit card number given/provided is approved by the bank.

Shipment Procedure

The shipment shall be delivered only to the specified delivery address confirmed by the user. Customers have the option of changing the delivery address any number of times before the order is processed for shipment. Once the shipment is processed, neither the specified receiver of the delivery nor the specified address for delivery shall be changed. Any number of products ordered for a single delivery address will be bundled together and shipped as a single shipment.

In the case of shipping the ’gifts’, the beneficiary must produce their proof of identification recognized as identification proof by the Government of India. The signature of the recipient is considered as acknowledgement and for verification.

The support team of Calysta jewels may contact you to confirm your address, availability etc. before shipping the product. The shipment can be tracked by the customer by checking with the courier agent. We are not responsible for any delays caused by courier agencies and/or time required for statutory clearances during the delivery process.

Force Majeure

Any delay or failure in the delivery hereunder shall be excused and Calysta is not responsible if and to the extent caused by the occurrence of a Force Majeure. For purposes of this Agreement, Force Majeure shall mean a cause or event that is not reasonably foreseeable or otherwise caused by or under the control of the Parties (includes Calysta and courier company) claiming Force Majeure, including miraculous acts of God, natural disasters or emergencies like fires, floods, explosions, riots, wars, hurricane, sabotage terrorism, vandalism, accident, restraint of government, governmental acts or parliamentary restrictions, prohibitions, any enactments on import or export regulation or regulations on exchanges foreign as well as domestic, injunctions, or unavailability to transit, labour strikes, other than those of Seller, the Calysta or its Courier agent, that prevent us from delivering the materials due to events that are beyond the reasonable anticipation and control of the company affected thereby, despite Calysta’s reasonable efforts to prevent, avoid, delay, or mitigate the effect of such acts, events or occurrences, and which events or the effects thereof are not attributable to a failure to deliver its obligations under this Agreement.

Return Shipments

If you suspect that the shipment delivered to you is not in good condition or ’attempted for tampering’ or if the package of shipment has been tampered with, you shall refuse to acknowledge the receipt and return the same before accepting the shipped package.

In case, the authorised recipient is unavailable to receive and acknowledge the package, the courier agent may try to deliver twice after the first delivery as per their policy. If the recipient didn’t receive it in all three attempts, the package will be shipped back to the office of Calysta and all the costs incurred through the shipment shall be borne by the customer along with the handling charges. The customer shall also bear the shipping charges when shipped again. Refer ’Cancellation Terms’ section in case the customer cancels after the failed delivery.

Fraudulent Transactions

Calysta reserves every right and shall reclaim the product cost, processing charges, shipping cost, legal expenses and other such costs from the user who is involved in a fraudulent transaction.

Legal Actions

Any user who breaches the terms and conditions or involves in any credit/debit card or internet banking scam or is considered to violate any act considered as a violation of the Indian Contract Act, 1872 shall face the consequence legally under similar acts applicable. Legal proceedings shall be initiated against the user who is involved in a such fraudulent transaction or any unlawful act.